Kanso

Support

Most answers are below. Still stuck? Write to us.

support@usekanso.app

A payment didn't show up

  1. Open Settings → Tracking and check that Bank SMS is on.
  2. Tap Check recent SMS now. Kanso looks through the last 7 days and adds anything it missed.
  3. On Xiaomi, Oppo, Realme, OnePlus, Vivo and some other phones, allow Kanso to run in the background. Settings → Tracking shows the exact switch for your phone.
  4. Still missing? Report a problem so we can teach Kanso that bank's message format.

Report a problem

In Kanso, go to Settings → Report a problem. This shares a tracking log with your phone model and app version. Balances, account numbers and personal messages are hidden in it. Send it by email to support@usekanso.app with a line about what went wrong.

Backups and moving to a new phone

  1. On the old phone: Settings → Data → Back up everything, and save the file to Google Drive or send it to yourself.
  2. On the new phone: install Kanso, then Settings → Data → Restore from backup and pick that file.

Restoring adds the backup to what's already on the phone. It never deletes anything.

App lock

Turn it on in Settings → Security. Use your phone's lock (fingerprint, face or phone PIN) or a Kanso PIN, which works even if your phone has no screen lock.

Forgot your Kanso PIN? If your phone has a screen lock, tap Use phone lock instead on the lock screen, then set a new PIN in Settings → Security. Kanso can't recover a PIN, because it only stores a one-way hash. Without a phone screen lock, the only way back in is to erase Kanso's data on that phone and restore from a backup.

Delete your data

Kanso has no account and keeps no copy of your data anywhere but your phone. To delete everything:

Either removes all of Kanso's data from your phone. There's nothing for us to delete on our side. Backup files you saved elsewhere (Drive, email) are yours to delete there.

Is my SMS safe?

Yes. Kanso reads SMS only on your phone, keeps only bank payment alerts, and never uploads anything. The app doesn't use the internet. See the privacy policy for details.